Privacy Policy and Data Collected by Al Safa Care
Your data (first name, last name, email address, and phone number) is processed by Al Safa Care and is considered for the following purposes:
• Account management
• Processing orders and delivering products
• Verify and execute financial transactions related to online payments, protect against fraud, and mitigate credit risk.
Al Safa Care is committed to respecting the privacy of its customers. Therefore, we do not sell, rent or exchange any personal information about our customers with third parties for marketing purposes.
You can request deletion of your data through any social media platform or by creating a complaint ticket through our website.
You may also cancel your account, and all stored data will be deleted, except for information relating to the delivery of orders or services associated with an order placed through our site until that order is completed.
Intellectual property rights
The User agrees not to use the Site or Services for commercial purposes, unfair competition, or in any way that may harm the Company, its partners, agents, distributors, subscribers, or customers.
The user is prohibited from modifying or changing any of the content or images that indicate the company's ownership and trademarks.
The User is not permitted to copy or reproduce the Site or any part thereof.
The Site Policies, Terms, or Conditions may be changed or updated from time to time to meet the requirements, standards, or other conditions relating to the Site, Services, or Prices. Customers are encouraged to visit these sections frequently to stay informed of any changes to the Site.
Product conformity to specifications
Al Safa Care Company guarantees the delivery of products that comply with the agreed specifications, quality, and quantity, and bears responsibility for ensuring that the product is free from any fundamental defects.
The buyer must inspect the products upon receipt to ensure that they match the invoice.
Buyer must notify Safa Care if the products do not match the original purchase order within 24 hours of receiving the product.
User Security and Protection
Al Safa Care Company website management is committed to protecting buyers from fraud or lack of service, provided that all communications and agreements are made within the ordering process on Al Safa Care Company website.
Accepted payment methods and currency
We offer flexible payment options to suit your needs, including direct online payment and cash on delivery. We also make purchasing easy by offering Tabby services. All our transactions are conducted in Saudi Riyals.
User Responsibility
The user is responsible for maintaining the confidentiality of his account information.
Governing Laws and Dispute Resolution
Any dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
Use of the Site by Minors
Customers who are minors or under the age of 18 shall not register as users of the Site or engage in any transactions or use the Site.
Proof of delivery confirmation
Please retain the signed or confirmed delivery receipt from the registered customer as proof of receipt of the order.
Payment confirmation
Payment confirmation will be sent to the customer via SMS, and the customer will receive payment confirmation within moments of order confirmation and payment.
Shipping process
Orders are shipped according to the following criteria:
• Orders are shipped within 48 hours of confirmation and delivered via Aegis.
Shipping fees and delivery times within Saudi Arabia
• Free delivery is provided for orders over 250 SAR.
• For orders less than 250 SAR, a delivery fee of 25 applies.
• Delivery times range from 3 to 14 business days.
Shipping fees and delivery times for Gulf countries.
• Delivery fees are calculated based on the weight of the shipment.
• Delivery times range from 7 to 14 business days.
• Fees are calculated according to each country.
